Process & Sustainment
Every engagement follows a defined process — scoped before we start, delivered to approval, sustained by a single point of accountability.
A short scoping conversation. Goals, constraints, audience, and intended outcome. We leave with enough to propose a scope.
A written scope document: pages, components, integrations, timeline, and price. No surprises mid-build.
Scope approved before a line of code is written. Changes after approval are governed by change control.
Design and development to spec. You review at localhost — visual approval required before anything is committed or deployed.
QA, form delivery verification, and cross-device review. Nothing ships without sign-off.
DNS transition, a handoff record, and a Sustain decision before closeout.
On Sustainment: Sustainment is not a support ticket system. It is an ongoing accountability relationship — bounded in scope, clear on what is and isn't included.